An exercise in customer satisfaction
September 18, 2008
I joined a gym, and for a while I went there. I worked out at their facilities and found them clean, and brimming with machines and weights in which to sculpt my body. I used their exceptionally clean and well kept bathrooms and facilities. The staff was always courteous, the lighting great, the music well selected, and the food offered was healthy and scrumptious. They even had a clothing store where one could buy stuff 30% with the membership card, and a day car for those who dragged their children around.
All in all, a fantastic experience from a customer point of view. Everything scored 7/10 or higher (more often higher). So why am I angry with this chain? They dropped the ball in a key area: my leaving.