The Children’s Safety Village of Brant – Client work
The Children’s Safety Village of Brant wanted a new way to book the courses they had available.
Their current system was paper-based, and patchy at best. They wanted a way for teachers to book a course without having to fax in a dated form, and perform callbacks and reminders and a slew of other manual jobs.
The booking system had to be simple to use for both the teachers booking classes, as well as the administration managing the system. Teachers of the courses, local Police and Fire Officials, needed a way to log into the system and review upcoming courses, eliminating the need to call the administration.
Details
I designed an online booking system that gives teachers an easy and streamlined way to book courses. The four step guide walks teachers through the process, explaining things along the way. It was very important that certain messages regarding costs (and ways to save on them) as well as outlining class-size limits. These had to be taken into consideration with the design, so that the messages were clear, but didn’t draw away from the form process itself.
The aministration panel was addressed in a similar way; streamlining simple tasks and adding important noti cations to explain what their actions will do. As our administration users weren’t all going to be overly tech-savvy, we had to make sure to do some hand-holding through some of the more critical processes. This meant that deleting bookings and event dates, along with edits and the like, had confirmation pages built into the flow. These ended up being very important.
Local officials could have accounts created for them to allow them viewing access. We introduced a multi-tier user system that allowed the administration to have control of not only who logged into the back-end of the system, but also what those users could do once they got there. Basic users could view the up-coming schedule, and edit their own details, but couldn’t remove bookings or event dates. Administration users had full access to the system.
